We didn't invent customer satisfaction. We're pretty close to it though.
Dou you know the feeling of being passed from one department to another and until you're completely tired of making phone calls? Tired of having to explain again and again what your problem is? Or suddenly being confronted with new contacts in the course of the project who have no idea about your project, your assignment? This is exactly what you will not experience at Trotec.
We do everything we can to always provide you with a contact person. If this contact person is currently not available, we have developed a documentation system that records and stores every detail of your order or request. This is how we ensure that everything proceeds smoothly and without unnecessary delays. We know exactly what you need – from the very first contact to project planning, determining needs and finally selling our climate optimiser. From A to Z, from start to success. And even in two years, we have not forgotten who you are and what we were allowed to do for you.